TERMS & CONDITIONS

TERMS & CONDITIONS

 

URBAN ORGANIZER

Effective Date: 1ST APRIL 2026

These Terms & Conditions (“Terms”) govern the booking and use of services provided by URBAN ORGANIZER.

By booking or using our services, the customer (“Client”, “you”, or “your”) agrees to these Terms, together with the applicable quotation, package details, service confirmation, Privacy Policy, and any written special conditions agreed between the parties.

 

1. Our Services

URBAN ORGANIZERprovides professional organizing and related services, which may include:

• Home organization

• Bedroom organization

• Wardrobe organization

• Kitchen organization

• Kids' room organization

• Home office organization

• Decluttering

• Storage optimization

• Labeling

• Balcony organization/decor

• Packing services

• Moving coordination

• Unpacking

• New-home setup

• Waste collection and management

• CCTV and client work monitoring

• Home Organization PDF

The exact services included will depend on the package selected by the Client and the quotation/service confirmation issued by Urban Organizer.

 

2. Package Scope

Each package has a defined scope based on the:

• Number of bedrooms

• Number of rooms/areas

• Wardrobes

• Storage units

• Kitchen areas

• Dressing units

• TV units

• Balcony areas

• Other items specifically mentioned in the package

The package price covers only the areas and quantities specifically mentioned in the confirmed booking.

Additional rooms, furniture, storage areas, excessive quantities, or services outside the agreed scope may be charged separately.

 

3. Pricing & Discounts

The applicable price will be the price mentioned in the quotation or confirmed booking.

Promotional discounts are subject to the terms of the specific offer.

For example:

Basic Plan:  ₹10,000 → 10% discount → ₹9,000

Standard Plan:  ₹20,000 → 20% discount → ₹16,000

Premium Plan:  ₹50,000 → 30% discount → ₹35,000

Discounts cannot be combined with other offers unless specifically stated by Urban Organizer. Any additional service requested by the Client after confirmation may attract additional charges.

 

4. Booking Confirmation:

A booking will be considered confirmed only after:

• The Client accepts the quotation/package; and

• The required booking amount or advance payment has been received; and

• URBAN ORGANIZERconfirms the booking in writing.

Verbal discussions or tentative dates do not constitute a confirmed booking unless confirmed by Urban Organizer.

 

5. Payment:

The Client agrees to make payments according to the payment schedule specified in the quotation or booking confirmation.

Any outstanding amount must be paid within the agreed period.

If the Client fails to make a required payment, URBAN ORGANIZERmay postpone or suspend the service until payment is received.

 

6. Additional Work:

During the organizing process, the actual quantity or condition of belongings may differ from what was initially described.

 

If additional work is required, URBAN ORGANIZERwill inform the Client before carrying out substantial additional work wherever reasonably practicable.

Additional charges may apply for:

• Additional rooms

• Additional wardrobes

• Additional storage units

• Excessive clutter

• Large quantities of belongings

• Additional manpower

• Extended working hours

• Additional packing/unpacking

• Special handling

• Heavy or unusually difficult items

• Additional transportation

• Special waste disposal

• Storage products purchased at the Client's request

 

7. Client's Responsibility for Belongings

The Client remains responsible for identifying belongings that should be:

KEEP | RELOCATE | DONATE | RECYCLE | DISCARD

URBAN ORGANIZERwill take reasonable care while sorting and organizing items.

However, the Client should clearly identify items of particular importance, including:

• Jewellery

• Cash

• Important documents

• Passports

• Certificates

• Legal papers

• Personal photographs

• Collectibles

• Heirlooms

• Antiques

• High-value electronics

• Other irreplaceable belongings

 

8. Valuables & Sensitive Items:

Clients are strongly advised to remove cash, jewellery, confidential documents, firearms/weapons, hazardous substances, and other highly valuable or sensitive items before the team begins work.

URBAN ORGANIZERshould not be asked to handle illegal, hazardous, or prohibited items.

 

9. Decluttering & Disposal:

URBAN ORGANIZERwill not intentionally dispose of an item marked or clearly identified by the Client as KEEP.

Once an item has been expressly approved for disposal, donation, recycling, or removal, the Client acknowledges that recovery may not be possible after the item has left the premises. For this reason, Clients should carefully review items before authorizing disposal.

 

10. Waste Collection & Management:

Waste collection and management are included only where specified in the selected package. For applicable Standard and Premium services, URBAN ORGANIZERmay collect waste and unwanted materials generated during the organizing process. Certain materials may be handed over to appropriate recycling, donation, or waste-management partners.

Hazardous, toxic, biomedical, chemical, explosive, illegal, or otherwise regulated materials are not accepted under normal waste-management services.

 

11. CCTV & Surveillance

Where included in the selected package, URBAN ORGANIZERmay provide CCTV & Surveillance + Client Work Monitoring.

The purpose is to provide:

• Work transparency

• Security

• Progress monitoring

• Client visibility

The Client may be provided remote viewing access where technically available.

CCTV cameras will not intentionally be installed in areas where there is a heightened expectation of privacy, such as bathrooms or changing areas.

CCTV access and recordings will be handled in accordance with the URBAN ORGANIZERPrivacy Policy and applicable law.

 

12. CCTV Limitations

CCTV and remote monitoring are provided as a transparency and security feature.

URBAN ORGANIZERdoes not guarantee:

• Continuous recording

• Continuous internet connectivity

• Uninterrupted remote access

• Prevention of theft or damage

• Availability of footage in every circumstance

• Recording during power, network, equipment, or technical failure

CCTV monitoring does not replace the Client's responsibility for securing valuables and sensitive belongings.

 

13. Home Organization PDF

Where included in the selected package, URBAN ORGANIZERmay provide a Home Organization PDF, describing the organization system used in the Client's home.

It may contain information such as:

• Kitchen → Cabinet A → Crockery

• Bedroom → Wardrobe B → Seasonal Clothing

• Kids Room → Storage Box 2 → Toys

The PDF is intended for the Client's personal use and should not be shared publicly or with unauthorized persons because it may reveal information about the contents and layout of the Client's home.

 

14. Packing & Moving

Where packing and moving services are included or separately booked, additional terms may apply.

The Client must provide accurate information regarding:

• Pickup location

• Delivery location

• Property access

• Floor number

• Lift availability

• Parking

• Approximate volume of belongings

• Special or fragile items

Any additional transportation, waiting time, extra manpower, additional vehicle requirements, tolls, permits, parking charges, or other expenses not included in the quotation may be charged separately.

 

15. Unpacking & New Home Setup

Where unpacking and home setup are included, URBAN ORGANIZERwill unpack and organize items within the agreed scope.

• The Client should ensure that:

• The new premises are accessible

• Electricity is available

• Required furniture is installed or safely positioned

• Cabinets and storage areas are usable

• Water/electricity connections required for the service are functional

• Any construction or renovation work has been completed

URBAN ORGANIZERis not responsible for delays caused by unfinished construction, restricted access, building restrictions, or other circumstances outside our reasonable control.

 

16. Fragile & Special Items

Fragile items should be identified to the team before handling.

Items requiring specialist handling—such as antiques, artworks, extremely delicate objects, heavy machinery, pianos, safes, large glass structures, or specialized electronics—may require specialist vendors and may not be included in standard organizing services.

 

17. Damage & Incident Reporting

URBAN ORGANIZERwill take reasonable care while providing services.

If the Client believes that an item has been damaged or an incident has occurred during the service, the Client should notify URBAN ORGANIZERas soon as reasonably possible and provide relevant details or evidence. URBAN ORGANIZERwill investigate reported incidents fairly and in accordance with applicable law and the circumstances of the case.

 

18. Client Access & Cooperation

The Client agrees to provide reasonable access to the areas covered by the service.

The Client should inform URBAN ORGANIZERin advance about:

• Building restrictions

• Parking restrictions

• Security requirements

• Lift restrictions

• Society/RWA rules

• Pets

• Fragile surfaces

• Special household requirements

Delays caused by restricted access or information not disclosed by the Client may affect the service schedule.

 

19. Working Hours

Services will normally be performed during the working hours communicated at the time of booking.

If the Client requests work outside the agreed hours, additional charges may apply, subject to team availability.

 

20. Rescheduling & Cancellation

Cancellation and rescheduling will be governed by the cancellation terms mentioned in the quotation or booking confirmation. If the Client cancels or postpones the service after the team, materials, vehicle, or other resources have been allocated, applicable cancellation or rescheduling charges may apply.

URBAN ORGANIZERwill communicate such charges to the Client wherever applicable.

 

21. Delays & Force Majeure

URBAN ORGANIZERwill make reasonable efforts to complete services within the agreed schedule.

However, delays may occur due to circumstances beyond our reasonable control, including:

• Natural disasters

• Severe weather

• Government restrictions

• Strikes

• Traffic restrictions

• Building restrictions

• Accidents

• Power/network failures

• Equipment failure

• Emergencies

• Other force majeure events

In such circumstances, URBAN ORGANIZERwill make reasonable efforts to reschedule or complete the service.

 

22. Client Safety & Property Conditions

URBAN ORGANIZERmay refuse or pause work where the working environment presents a serious or unreasonable safety risk to our employees, contractors, or the Client.

This may include:

• Dangerous electrical conditions

• Structural instability

• Hazardous materials

• Pest infestation requiring specialist treatment

• Unsafe furniture

• Excessive mould or contamination

• Illegal or prohibited materials

Any specialist cleaning, pest control, repairs, electrical work, or hazardous-material removal will be outside the standard organizing service unless separately agreed.

 

23. Photographs & Before/After Documentation

URBAN ORGANIZER may take photographs or videos for:

• Project documentation

• Quality control

• Before/after comparison

Marketing use will require separate appropriate permission/consent from the Client.

Client-identifying information, personal documents, photographs, or sensitive belongings should not be publicly displayed without appropriate authorization.

 

24. Privacy & Personal Data

URBAN ORGANIZER may collect and process personal information necessary to provide its services.

The handling of personal information, CCTV footage, monitoring information, and Home Organization PDFs is governed by our Privacy Policy and applicable law.

URBAN ORGANIZER will take reasonable measures to protect customer information.

 

25. Third-Party Service Providers

URBAN ORGANIZER may engage third-party providers where reasonably necessary, including:

• Transportation providers

• Packers/movers

• Recycling partners

• Waste-management providers

• Technology providers

• CCTV/monitoring providers

• Storage-product suppliers

Where appropriate, the Client will be informed if a separate third-party service is being arranged.

 

26. Customer Complaints

If you have a concern regarding our service, please contact us as soon as possible. We will review the complaint and make reasonable efforts to resolve genuine service issues fairly.

 

CUSTOMER SUPPORT

URBAN ORGANIZER

Email: urbanorganizer365@gmail.com

Phone: +91 94775 43928

Address: 6, 3B, Atri Green Valley, Rajpur, Kolkata 700151

 

27. Intellectual Property

All URBAN ORGANIZER branding, logos, website content, photographs, designs, organizing systems, templates, PDFs, and other original materials remain the property of URBAN ORGANIZERor their respective owners, unless otherwise stated. They may not be copied, reproduced, modified, or commercially used without prior written permission.

 

28. Limitation of Responsibility

URBAN ORGANIZER will provide services with reasonable care and skill.

Nothing in these Terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.

Any limitation of liability must be interpreted subject to applicable consumer-protection and other mandatory legal rights. This is particularly important because Indian consumer law addresses deficiencies in services and unfair contract terms.

 

29. Changes to Services

URBAN ORGANIZER may reasonably modify service processes, personnel, equipment, or operational procedures where necessary to improve service quality, safety, or efficiency, provided that the agreed core service is not materially reduced without appropriate communication.

 

30. Governing Law & Dispute Resolution

These Terms shall be governed by the laws applicable in India.

The parties will first attempt to resolve any dispute amicably through communication and good-faith discussion.

Where appropriate and legally permissible, the parties may consider mediation or other alternative dispute-resolution mechanisms before pursuing formal proceedings.

Nothing in these Terms prevents a consumer from exercising any mandatory rights or remedies available under applicable law.

 

31. Acceptance of Terms

By confirming a booking, making payment, signing a service agreement, or allowing URBAN ORGANIZER to commence the services, the Client acknowledges that they have read and accepted these Terms & Conditions.

 

URBAN ORGANIZER

Organized Spaces. Peaceful Minds

PACK. MOVE. UNPACK. ORGANIZE. ENJOY.

 

Three clauses I strongly recommend you keep

For URBAN ORGANIZER specifically, I would not remove these three:

• CCTV & Client Monitoring — because this is one of your unique selling points and needs clear boundaries.

• Keep / Donate / Recycle / Discard authorization — because your team will be handling customers' personal belongings.

• Additional Work / Scope — because your package pricing is based on defined numbers of bedrooms, wardrobes, storage units, balconies, etc. This protects you if the actual workload is substantially larger than what was booked.

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