privacy policy

PRIVACY POLICY

URBAN ORGANIZER

Effective Date: 1ST APRIL 2026

Urban Organizer, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, book our services, or use our home organizing, relocation, packing, unpacking, and related services.

By using our website or engaging our services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect, Depending on the services you use, we may collect:

Personal Information

• Full name

• Mobile number

• Email address

• Billing and communication details

• Service address

• Preferred date and time

• Information required to provide our services

Service-Related Information

• Type and size of your property

• Number of rooms and areas to be organized

• Organizing requirements

• Packing and moving requirements

• Storage and decluttering requirements

• Special instructions provided by you

 

Payment Information

Payments may be processed through third-party payment providers. We generally do not store complete card, banking, UPI, or other sensitive payment credentials on our own systems unless specifically required and lawfully permitted.

Website Information

When you visit our website, certain technical information may be collected, such as:

• IP address

• Browser type

• Device information

• Pages visited

• Website usage information

• Cookies and similar technologies

 

2. CCTV & Surveillance

Your Privacy & Our Transparency

For certain Urban Organizer projects, CCTV and surveillance facilities may be provided to enable clients to monitor the progress of work.

Where CCTV monitoring is used:

• Cameras will be positioned for legitimate service, security, and monitoring purposes.

• Clients may be provided access to view the progress of the work remotely, subject to the applicable service package and technical availability.

• CCTV footage may capture our employees, contractors, and other individuals present within the monitored work area.

• CCTV footage will not intentionally be used for unrelated purposes.

• Cameras should not be placed in areas where a person would reasonably expect heightened privacy, such as bathrooms or changing areas.

• Access to CCTV systems and recordings will be restricted to authorized persons.

• CCTV recordings may be retained only for as long as reasonably necessary for security, service monitoring, dispute resolution, or other legitimate purposes, subject to applicable law.

• Important: CCTV monitoring is intended to provide transparency and security; it does not guarantee continuous recording, uninterrupted remote access, or prevention of every incident.

 

3. How We Use Your Information

We may use your information to:

• Provide and manage our organizing services

• Prepare quotations and service plans

• Schedule our team

• Coordinate packing, moving, unpacking, and organizing services

• Communicate with you regarding your booking

• Process payments

• Provide customer support

• Monitor and improve service quality

• Provide CCTV/client work monitoring where applicable

• Prepare your, Home Organization PDF

• Maintain service records

• Handle complaints, disputes, or service-related issues

• Prevent fraud, misuse, or unauthorized access

               Comply with applicable legal and regulatory requirements

 

4. Home Organization PDF

For applicable packages, Urban Organizer may prepare a personalized, Home Organization PDF showing where items have been organized.

 

For example:

• Kitchen → Cabinet A → Crockery

• Kitchen → Drawer 2 → Cutlery

• Bedroom → Wardrobe B → Seasonal Clothing

This information is prepared for the customer's convenience and may contain details about the contents and organization of the customer's home. We will take reasonable measures to protect such information from unauthorized access.

 

5. Sharing of Information

We do not sell or rent your personal information. We may share necessary information with trusted service providers or personnel where required to provide our services, such as:

• Organizing staff

• Packers and movers

• Transportation providers

• Payment processors

• Technology/service providers

• CCTV or monitoring service providers

• Waste-management or recycling partners

• Professional advisers

• Government or law-enforcement authorities where legally required

We will seek to limit information sharing to what is reasonably necessary for the relevant purpose.

 

6. Waste Collection & Management

For Standard and Premium services, Urban Organizer may collect and manage waste or unwanted items generated during the organizing process.

Where required, certain items may be handed over to:

• Recycling partners

• Authorized waste-management providers

• Donation organizations

• Other appropriate service providers

Customers remain responsible for identifying items that they wish to retain. Urban Organizer will not intentionally dispose of an item identified by the customer as a “KEEP” item.

 

7. Data Security

We take reasonable technical and organizational measures to protect personal information against:

• Unauthorized access

• Accidental loss

• Misuse

• Unauthorized disclosure

• Alteration

• Destruction

However, no website, electronic communication system, cloud service, or storage system can be guaranteed to be completely secure.

 

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing services

• Maintaining business and transaction records

• Customer support

• Resolving disputes

• Security purposes

• Complying with legal obligations

CCTV recordings may have a different retention period depending on the purpose of recording, technical configuration, security requirements, and applicable law.

 

9. Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality

• Understand website traffic

• Remember preferences

• Improve user experience

• Support marketing and analytics, where applicable

You may be able to manage cookies through your browser settings.

 

10. Third-Party Websites

Our website may contain links to third-party websites, social-media platforms, payment gateways, or other services, Urban Organizer is not responsible for the privacy practices or content of third-party websites. We encourage users to review the privacy policies of those services before providing personal information.

 

11. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal data, including rights to:

• Obtain information about the processing of your personal data

• Request correction of inaccurate information

• Request deletion where applicable

• Withdraw consent where processing is based on consent

• Raise a complaint regarding our handling of personal information

The DPDP framework specifically contemplates mechanisms for individuals to exercise rights and withdraw consent, with notices expected to explain how these processes can be used.

To make a privacy-related request, please contact us using the details below.

 

12. Children's Privacy

Our services are primarily intended for adults.

We do not knowingly seek to collect personal information directly from children except where it is provided by or through a parent/guardian in connection with our services.

 

13. Changes to This Privacy Policy

Urban Organizer may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws. The updated version will be published on our website with a revised *Effective Date*.

 

14. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or your personal information, please contact:

URBAN ORGANIZER

Privacy / Data Protection Contact:

• Email: urbanorganizer365@gmail.com

• Phone: +91 94775 43928

• Address: 6, 3B, Atri Green Valley, Rajpur, Kolkata, 700151

 

A PARTICULARLY IMPORTANT POINT FOR URBAN ORGANIZER

Because you are offering CCTV + Client Work Monitoring, I would also put a short notice on the booking/service agreement:

CCTV & Client Monitoring Notice:

Where included in the selected service package, CCTV and surveillance may be used at the service location for work monitoring, security, and service transparency. By engaging the service, the client acknowledges the use of such monitoring, subject to Urban Organizer's Privacy Policy and applicable law.

And I would not  write “100% secure CCTV” or “24×7 monitoring” unless that is genuinely what your system provides. This keeps the promise professional and legally safer.

"Digital Personal Data Protection Rules 2025 | Ministry of Electronics and Information Technology"

"Explanatory note to Digital Personal Data Protection Rules, 2025"

Yes. Since URBAN ORGANIZER, collects customer details and also provides CCTV & client work monitoring, your Privacy Policy should specifically cover both, website/customer, data and CCTV/surveillance footage.

India's Digital Personal Data Protection Act, 2023, and the DPDP Rules, 2025 now provide the relevant framework; the Rules emphasize clear, standalone notices explaining what personal data is collected, why it is used, and how people can exercise their rights.