CANCELLATION POLICY

CANCELLATION & RESCHEDULING POLICY

 

URBAN ORGANIZER

 

Once a booking is confirmed, URBAN ORGANIZER reserves the agreed date, professional team, equipment, and resources specifically for the Client. Therefore, cancellation and rescheduling are subject to the following terms.

 

1. Cancellation More Than 7 Days Before Service

If the Client cancels the booking more than 7 days before the scheduled service date, the booking advance will be refunded after deducting any actual, non-recoverable expenses & processing fees already incurred for the project.

Alternatively, the Client may choose to reschedule the service once without a cancellation charge, subject to availability.

 

2. Cancellation 4–7 Days Before Service

For cancellations made 4–7 days before the scheduled service date, URBAN ORGANIZER may retain up to 25% of the total booking value to cover administrative, scheduling, manpower, material, and other costs actually incurred. The remaining eligible amount will be refunded.

 

3. Cancellation Within 72 Hours

For cancellations made within 72 hours of the scheduled service, URBAN ORGANIZER may retain up to 50% of the total booking value, considering the team and resources reserved for the project.

 

4. Cancellation Within 24 Hours / No-Show

For cancellations made within 24 hours, or where the Client is unavailable to provide access to the property at the scheduled time without prior notice, the applicable booking amount may be treated as NON-REFUNDABLE, subject to applicable law.

 

5. Rescheduling

We understand that plans can change. A confirmed booking may be rescheduled once, subject to:

• Team availability

• New service date

• Advance notice

• Any additional costs caused by the change

For substantial changes to the scope, location, or service requirements, URBAN ORGANIZER may issue a revised quotation.

 

6. Cancellation by URBAN ORGANIZER

In exceptional circumstances where URBAN ORGANIZER is unable to provide the service, we will make reasonable efforts to:

Reschedule the service → or → provide an appropriate refund for the affected services.

Where cancellation occurs due to circumstances beyond our reasonable control, such as natural disasters, government restrictions, severe emergencies, or other force majeure events, URBAN ORGANIZER will work with the Client to find a reasonable solution.

 

7. Additional Expenses

If URBAN ORGANIZER has already purchased or arranged project-specific items or services at the Client's request, such as:

 

• Storage organizers

• Special packaging materials

• Transportation

• Third-party services

• Special manpower

• Waste-management arrangements

any non-recoverable costs actually incurred may be deducted from the refundable amount, where applicable.

 

8. Refund Processing

Where a refund is applicable, it will normally be processed to the original payment method within 7–15 working days after confirmation of the cancellation and completion of any necessary verification.